FAQ

What is your returns policy?

Please view our shipping page

What if I have a question about my order or delivery?

Please view our shipping page

What is your environmental policy?

Our activities are aimed at environment protection and are performed with great care for the preservation of ecological balance.

We believe that everyone deserves to have access to drinking water. It is a fundamental human need and we must protect our water sources for future generations.

All our textiles respect OEKO TEX ISO 100 normes which protect the environment and humans from toxic chemcial dangerous to both our planet Earth and to individuals. 

Tests for harmful substances are carried out bases on the respective purpose of the textiles and materials. The more intensive the skin contact of a product and the more sensitive the skin, the stricter the human-ecological requirements that need to be complied with.

A distinction is made between four product classes :

• Product class I:
  Articles for babies and toddlers up to 3 years of age (underwear, rompers, clothing, bed linen, terry products etc.)
• Product class II:
  Articles that are worn close to the skin (underwear, bed linen, t-shirts, socks etc.)
• Product class III:
  Articles used away from the skin (jackets, coats etc.)
• Product class IV:
  Decoration/Furnishing materials (curtains, tablecloths, upholstery covers etc.)
• Certification
• The precondition for the certification of products in accordance with OEKO-TEX® Standard 100 is that all parts of an article meet the required criteria - in addition to the outer fabric, for example, also the sewing threads, inserts, prints etc., as well as non-textile accessories, such as buttons, zip fasteners, rivets etc.

Learn more on Oeko Tex Standards by clicking here

What is your social responsibility policy?

Social Resposibility means that everyone involved in our supply chain but be paid ‘fair wages and have good working conditions.

Life is short and everyone deserves to be happy.

What Standards and certificates doe your Organic Cotton adhere to?

Organic cotton has the powerful advantage of following internationally recognized organic farming standards that are enshrined in law.

In the EU, the Council Directive on Organic Farming defines production and certification requirements of organic crops. In the USA and in Asia, the National Organic Program (NOP) respectively the Japanese Agricultural Standard (JAS) do the same.

Benefits of Organic Cotton

Farmers, traders, retailers and consumers all benefit from the economic, social and ecological advantages of organic cotton projects.

Benefits for Farmers

• Balanced Ecosystem and Enhanced Health
• Improved  Economic Situation and Food Security
• Improved Access to markets
• Training and Education

Benefits for Traders and Retailers

• Praticipate in a dynamic market
• Traceability risk and quality management
• Contribution to Ecological and Social Sustainability
• Credibility and Image

Benefits for Consumers

• Buy a healthy product
• Traceability clear and standards and labels
• Good for the Environment
• Have a positive impact on Producer’s Livelihoods

We believe in using Organic cotton because it protects the farmer who grows the cotton as well as the environment it is grown in.

Fairtrade and organic complement each other perfectly. Combining the two is a way of strengthening the position of farming families socially and environmentally as well as supporting their development efforts.

For further information, please click here